Personal information is any information or an opinion, whether true or not, which identifies you. When personal information concerns certain matters it is considered sensitive information.
Sensitive information may be information or opinion about your:
- racial or ethnic origin;
- political opinions;
- membership of a political association;
- religious beliefs, affiliations or philosophical beliefs;
- membership of a professional or trade association or membership of a trade union;
- sexual preferences or practices;
- criminal record;
Collection of personal information
Generally, Roseby Rosner & Young will collect personal information directly from you. Roseby Rosner & Young usually collects information such as your name, address, contact number and email address. Sometimes Roseby Rosner & Young also collects sensitive information about you, such as information about membership of an association or health information. Roseby Rosner & Young only collects sensitive information with your consent.
On occasions Roseby Rosner & Young will collect personal information about you from someone else. For example, Roseby Rosner & Young may collect personal information from:
- another party to ensure that no conflict of interest arises;
- a company for whom you work;
- other organisations with whom you have any dealings.
If Roseby Rosner & Young collects personal information about you from someone else, Roseby Rosner & Young will take reasonable steps to ensure you are aware of why the information is collected, how it will be used and to whom it will be disclosed.
Use of personal information
Roseby Rosner & Young collects your personal information for the following purposes:
- to serve you as a client
- to provide you with accounting and taxation service
- to advise you of accounting and taxation developments
If you don’t provide personal information
If you do not provide the personal information Roseby Rosner & Young’ requests, Roseby Rosner & Young will not be able to provide you with effective accounting and taxation services.
Disclose of personal information
Roseby Rosner & Young has a duty to maintain the confidentiality of its clients affairs including personal information. This duty of confidentiality applies except where disclosure of your personal information is:
- With your consent
- Your consent may be given either expressly or implied from your conduct. Where the provision of accounting advices and taxation services to you requires disclosing your personal information to a third party your consent would be implied when you engage Roseby Rosner & Young unless you tell Roseby Rosner & Young otherwise.
- Compelled by Law
- For example: in response to a subpoena.
If Roseby Rosner & Young engages a third party contractor to perform services which involves handling personal information, Roseby Rosner & Young takes reasonable steps to prohibit the contractor from using personal information except for the purposes for which it was supplied.
Direct marketing and your privacy
From time to time Roseby Rosner & Young may use the personal information it collects about you to identify particular services and/or information which it believes may be of interest and benefit to you. Roseby Rosner & Young may then contact you to let you know about these services and information and how they may benefit you. Please contact us if you do not want to receive any of this information.
Accuracy of personal information
If Roseby Rosner & Young has accurate personal information about you, it enables Roseby Rosner & Young to provide you with the best possible service. Roseby Rosner & Young takes reasonable steps to ensure that the personal information Roseby Rosner & Young collect, uses and discloses is accurate, complete and up to date. Please contact Roseby Rosner & Young immediately if you find that the personal information Roseby Rosner & Young holds about you is inaccurate, incomplete or out of date. Roseby Rosner & Young will take reasonable steps to ensure your personal information is corrected.
Security of personal information
Roseby Rosner & Young protects your personal information from loss, misuse, modification and disclosure. Roseby Rosner & Young uses industry standard safeguards to ensure the security of your personal information through physical, electronic and managerial procedures.
- security monitoring of premises;
- code only access and alarm systems to prevent outside access to your personal information;
- internal policies in relation to secure computer use.
Employees of Roseby Rosner & Young access your personal information only in order for them to carry out their employment. Our employees are committed to maintaining confidentiality.
When Roseby Rosner & Young no longer requires your personal information Roseby Rosner & Young securely destroys the information and deletes it from its systems.
Access to personal information
You may request access to any of the personal information Roseby Rosner & Young holds about you. Roseby Rosner & Young will, on request, provide you with access to the personal information Roseby Rosner & Young holds about you, unless there is an exemption which applies under the Privacy Act. For example, Roseby Rosner & Young may refuse you access to personal information where Roseby Rosner & Young has a legal duty of confidentiality or non disclosure.
Your request for access will be dealt with in a reasonable time, Roseby Rosner & Young may charge you a fee to cover the reasonable cost of retrieval and the supply of the information to you.
If Roseby Rosner & Young refuses your request for access, it will provide you with reasons for the refusal.
Transferring your personal information overseas
Roseby Rosner & Young does not transfer your personal information overseas unless Roseby Rosner & Young is authorised by law to do so or you have consented to it as part of the accounting and taxation services Roseby Rosner & Young provides to you.
How to contact us
If you wish to gain access to or correct your personal information or make a complaint about a breach of your privacy, you should contact the Privacy Officer:
Level 3, 199 Toorak Road
Phone: + 61 3 9823 3366
Fax: + 61 3 9827 7888
Roseby Rosner & Young will respond to your query or complaint as soon as possible.